Terms & Conditions

 Use of this web site constitutes acceptance of our terms and conditions.

1. All goods supplied remain our property until such time as they are paid for in full.

2. Prices exclude carriage which is added on the checkout page.

3. The prices displayed on this website is the total price for UK residents. Import Duty and any other Taxes for overseas deliveries are the buyers responsibility.

4. Our prices are displayed in GB Pounds (GBP £). If you are shopping from outside the UK you may be charged in local currency.

5. If you return your product to us in its original packaging and resaleable condition within Seven working days of purchase, we will exchange it for something else or refund your money.

When the product has been specially ordered for you you cannot return the item and we will only exchange specially ordered items if the item is faulty.

If an item has been tampered with, or is not in resaleable condition, or is not complete you cannot return your item.

Please use the returns form under the customer services section of our website.

In the event of goods being returned to us, the responsibility for payment of delivery, rests with you, the customer.

Your statutory rights as a consumer are not affected.

6. Cancellation of orders

a. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
To cancel this contract, use the returns form under customer services with your instruction to cancel.

b. If we have already shipped your order, you will need to package the relevant items and send them back to us. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Returns/Cancellation Information

Please return items to:

Returns Department
Mad About Gifts
38 Bell Lane
West Midlands

clearly stating "RETURNS" on the packaging.

b. To inform us of a cancellation of order or a returns item please e-mail us or use the telephone number provided with your order Monday to Friday 9am to 5pm.

7. Descriptions

a. We take great care in describing products as accurately as possible, however, we do reserve the right to alter, withdraw or amend any description without prior notice, due mainly to manufacturers changes and improvements.

b. It is sometimes necessary to send a substitute item or improved version of a product, if this is not acceptable to you, please notify us at the time of placing your order. Where dimensions and sizes are given, these are approximate. Colours and materials may differ slightly to those shown due to colour variations through electronic media and connection quality. If in doubt, please contact us before you order for clarification purposes.